Symbiant Technologies consistently deliver high quality solutions to a range of service providers and resellers within the telecommunications and utilities sector. We work closely with all our clients often to overcome multiple challenges and build real value into their business.

To read about some of our successes to date, please click on the case studies below.

• Traditional Carrier

  The Problem

  The carrier’s existing billing system was too rigid for their growing requirements. They were unable to react effectively to a shifting market as their existing supplier’s development was continually held up.

  The Solution

  We delivered a suite of solutions that interacted with switch mediation systems to produce daily and monthly CDRs, web portals for provisioning and operational tools such as call viewing and analysis, fault reporting and fraud management. The client received a flexible system tailored to its requirements. Our efficient billing system enabled the carrier to dispatch accurate and timely invoices. Their web presence was enhanced in line with end-user functionality and they enjoy full control over their system’s direction.

• Newly Established VOIP Carrier

  The Problem

  This carrier entering the market for the first time needed a system capable of handling CDRs taken from a broadsoft switch along with added support from Symbiant. They also needed to be able to distribute accurate CDRs to resellers within a limited time span of switch collection, without relying on the presence of an operator.

  The Solution

  The client received a billing and CDR production system with differential charging ability for on and off net calls, codec type, bandwidth utilization and breakout. CDRs were scheduled for collection, automatically rated and output with no need for manual intervention. The client was able to manage their customers expectations with CDRs ready for early collection. Their newly established business was able to develop in its chosen direction with prompt turnaround on all development and has established itself among the elite VOIP carriers.

• Converged Pan European Voice and Data Provider

  The Problem

  This multi national client had offices spanning the UK, France and Germany. They required a multilingual system with the ability to invoice both voice and data usage in multiple currencies. Key requirements were to maintain data integrity and the flexibility to access a single dataset, producing bills in a variety of formats, in localised currency and language.

  The Solution

  Symbiant provided an integrated operating and billing system, which could install and manage voice and data activity. A single dataset was interfaced by each system allowing the operation to manage on a real-time basis, maintaining data integrity. Invoices produced locally were accurate and compliant with regulations specific to those countries.

• UK Telecoms Outsourced Service Provider

  The Problem

  The billing system this service provider used was slow and inaccurate. It failed to cope with the requirements surrounding the operation of a multi client organisation. The system was counter-intuitive, which impacted directly on operational productivity.

  The Solution

  Symbiant tackled this by the provision of a multi client billing and operating system. It comprised very high levels of automation and integration as well as a suite of web services to allow in house remote customer acquisition and management systems to seamlessly interact with the billing system. Primary advantages included same day new product development, increased billing speed and integrity, verification of carrier and WLR costs and a signification reduction in operational cost.

• UK Switchless Reseller

  The Problem

  This reseller’s base had outgrown their systems’ ability to produce timely and accurate invoices. With complete bill runs taking around 3 weeks, they faced cash flow issues due to heavy time constraints surrounding payment collection.

  The Solution

  Symbiant rapidly implemented an integrated operation and billing system, managing LCR, WLR, CPS, Mobile, Equipment and Maintenance. One immediate and key benefit was to achieve the reduction of the entire bill production cycle time from 3 weeks to 48 hours, which occurred in the first month.

• Smaller UK Based Reseller

  The Problem

  This new reseller required a system that was cost effective and would consequently allow them to be competitive within a challenging market. They needed to be able to run accurate commission payment and claw-back reports. Flexible tariff management and easy navigation featured high on the priority list.

  The Solution

  The client opted for our Out of Box system. This low cost startup option contains all the necessary components to get resellers off the ground without compromising functionality or competitiveness. Commission payment, DD, Auddis and Sage reports are integrated eliminating the need to operate multiple datasets and allowing prompt payment to their channel. The tariff management menu enables rapid deployment of your chosen tariffs, as well as rate manipulation without the need for 3rd party involvement. This gives our clients the freedom to respond to the market as promptly as they like and puts them in control of their business.