SymBill: - Our main product is a smart, efficient, user-friendly billing system with built-in CRM. A complete billing solution across multiple markets including traditional fixed line, broadband, mobile and converged network services, it enables you to deliver the benefit of a “Onebill” service.

Please click on each feature below to read more about what it can do for your business.

• Step by step billing

  SymBill’s step by step billing wizard leads you through each stage of your bill run. Import all carrier data, and create convergent, branded bills for your end users. You maintain complete control, ensuring that your billing is issued how and when you want it.

• Invoice production

  Print directly from SymBill or output as PDF files to your mailing house, website or email directly to customers cutting mailing costs. Set summary types – location, graphical and top 10 – at account level offering a more tailored experience to your end users.

• Structured, real-time reporting

  Monitor fraud, debt and wholesale costs or generate unique reports for individual customers and email them directly from SymBill. Also produce Management Information as constant KPIs and ad-hoc queries with flexible criteria.

• Tariff management

  Create and easily maintain your standard tariffs and products with no lead times from developers, allowing your business to respond quickly to shifting market requirements. As a Symbiant client you regularly receive a free chargecode file from us keeping your system up to date and saving you time and money.

• Margin boosting products

  Maximise your margin by setting up flexible fixed rental products with unit or duration bundles for both mobile and fixed lines.

• Easy integration

  SymBill slots into your current operation with all data migration handled by our experienced and friendly team. Integrating with your legacy accounting software, there are no interruptions or changes required to your existing system.

• Customer contact logging

  SymBill’s built in customer contact log enables your operation to efficiently manage everything from general queries and internal notes to fault tickets and debt action. Emailing notes directly from the system means you can update relevant parties efficiently.

• Channel management and commission reporting

  Take advantage of flexible reporting with one-off (per contract) payments, profit share schemes, combination reports and residual payment schemes.

• Security

  Control access and export levels for each user protecting your customer data from being accidentally or maliciously changed, deleted or stolen. User tracking through system foot printing is an invaluable tool for staff coaching and feedback